Positions

Group Head of Customer Services


Job reference: 1724/HOCS

Job function/discipline: Head of Customer Services

Basic salary: Commensurate Package

Closing date: 6th May

Head of Customer Services

Attractive Senior Executive Position with Commensurate Package

Our client, a fast growing and highly successful telecoms company, is seeking to recruit a new Head of Customer Services.  In this newly created and challenging post you will be responsible for customer care across the organisation together with developing further a culture of continuous improvement and customer service throughout the entire organisation.

You will have exceptional leadership and interpersonal skills and a track record of stimulating and motivating staff and bringing about cultural change.  While telecoms or IT sector background is desirable, it is just as important to be able to demonstrate your experience in offering the highest standard of customer care and developing and managing the processes.

You will need to be a strong communicator who sees both the operational and wider commercial impact and be able to build strong relationships both across the business and externally in the market place for the company’s service offerings.

For an informal discussion call Gerry May at Forde May Consulting Ltd on 028 9062 8877 or to apply send your CV, which demonstrates your relevant ability to jobs@fordemayconsulting.com, quoting reference number 1724/HOCS, before the closing date of Monday 6th May.

Our client is an equal opportunities employer.