Head of Resourcing

Queen’s University Belfast

Queen’s University Belfast is one of the leading universities in the UK and Ireland with a distinguished heritage and history.  Founded in 1845 the university is ranked in the top 180 universities in the world, and a member of the Russell Group of UK research intensive universities, combining excellence in research and education with a student-centred ethos.

Forde May Consulting has been retained to recruit a new Head of Resourcing.  Based in the People and Culture Directorate the post-holder will support the achievement of the commitments set out in the University’s People and Culture Strategy, People First, to develop a global employer brand that has integrity, and will help Queen’s University attract and retain the best academic and professional talent.

The successful candidate must have:

• Evidence of substantial relevant experience in the in-house Resourcing or Recruitment Process Outsourcing (RPO) in a large – and ideally – international environment
• Extensive experience in Resourcing process design and implementation, including integration with other dependent functions internally (IT, HR Business Partners, Finance, etc)
• Digital resourcing experience and experience in senior level search campaigns, ideally in an international context.
• Experience in selection and implementation of enterprise IT systems, ideally an Application Tracking System (ATS).
• Experience of interpreting highly complex information to provide effective solutions to achieve results.

To apply for the role or for further information contact Suzie or Gerry at Forde May Consulting on 02890628877, or by emailing jobs@fordemayconsulting.com, quoting reference number 1725HOR.

Closing date: Monday 6^th May 2019

Anticipated interview date: Please note that interviews with Forde May Consulting will take place between Tuesday 7 May and Wednesday 15 May 2019. Final interviews with Queen’s University Belfast will take place Monday 20 and Tuesday 21 May 2019.

The University is committed to equality of opportunity and to selection on merit.  It therefore welcomes applications from all sections of society and particularly welcomes applications from people with a disability.

Head of Customer Services

Attractive Senior Executive Position with Commensurate Package

Our client, a fast growing and highly successful telecoms company, is seeking to recruit a new Head of Customer Services.  In this newly created and challenging post you will be responsible for customer care across the organisation together with developing further a culture of continuous improvement and customer service throughout the entire organisation.

You will have exceptional leadership and interpersonal skills and a track record of stimulating and motivating staff and bringing about cultural change.  While telecoms or IT sector background is desirable, it is just as important to be able to demonstrate your experience in offering the highest standard of customer care and developing and managing the processes.

You will need to be a strong communicator who sees both the operational and wider commercial impact and be able to build strong relationships both across the business and externally in the market place for the company’s service offerings.

For an informal discussion call Gerry May at Forde May Consulting Ltd on 028 9062 8877 or to apply send your CV, which demonstrates your relevant ability to jobs@fordemayconsulting.com, quoting reference number 1724/HOCS, before the closing date of Monday 6^th May.

Our client is an equal opportunities employer.